Frequently Asked Questions

Email us within one hour of ordering and we'll do our best. Once an order enters dispatch we can't amend it, but you can always return it free of charge.

Every order arrives beautifully boxed with tissue and a ribbon. Add a free handwritten gift note at checkout.

UK orders arrive in 2–3 working days. Europe takes 4–6 and the rest of the world 5–12, with taxes and duties included. See our Shipping page.

Yes — we ship worldwide with duties included, so there's nothing to pay on arrival.

Free returns within 30 days. Items must be unworn with tags attached and in their original packaging. See our Returns page.

We refund within 5 working days of your return arriving. Your bank may take a further 2–3 days to show it.

Measure around the widest part of your head. Between sizes? Size up — every hat has an adjustable inner ribbon. Try our Size Guide.

Yes. Each hat has a discreet inner ribbon that fine-tunes the fit for total comfort.

Store it flat or on a stand away from sunlight, and brush lightly with a soft dry brush. See our Care Guide.

We do — reshaping, re-ribboning and silver re-polishing are complimentary for the life of your piece.

Yes, add a free handwritten note at checkout. Prices are never shown on gift orders.

Digital gift cards are available in any amount and delivered instantly by email.