We collect only what we need to serve you well, keep it secure, and never sell it. Here is exactly how your information is handled.
Silk & Sterling ("we", "us") respects your privacy. This policy explains what personal information we collect, why we collect it, and the choices you have. It applies to silkandsterling.com and any orders you place with us.
When you shop or create an account, we collect:
We use your information to process and deliver orders, provide customer care, personalise your experience, prevent fraud, and — only with your consent — send you news and offers. We rely on the lawful bases of contract, legitimate interest and consent.
We share data only with trusted partners who help us operate: payment processors, delivery couriers, and our email platform. Each is bound by contract to protect your data and use it only for the services we request. We never sell your personal information.
You can update your details or unsubscribe from marketing at any time from your account or via the link in any email. Removing marketing consent never affects your order or warranty.
We use cookies to keep your basket working, remember preferences and understand how the site is used. You can manage non-essential cookies through our cookie banner or your browser settings. See our Cookie Policy for the full list.
We keep order records for as long as needed to meet legal and accounting obligations (typically six years). Marketing data is kept until you unsubscribe. After that, we securely delete or anonymise it.
All data is encrypted in transit using TLS and stored on secured, access-controlled systems. Payments are handled by PCI-DSS-compliant providers. While no method is perfectly secure, we work hard to protect your information.
Depending on your location, you may have the right to access, correct, delete, restrict or object to processing, and to data portability. To exercise any right, email us and we'll respond within one month.
We may update this policy from time to time. The date at the top always reflects the latest version, and material changes will be highlighted on this page.
Contact our Data Protection team at privacy@silkandsterling.com. You have the right to access, correct or delete your data at any time, and to lodge a complaint with your local data protection authority.
